Conflict Owner's Manual
We help you use conflict competencies you already have, so you can do conflict better. Dr. Deborah Sword is a specialist in conflict analysis and management. Tyson Bankert is a community facilitator and artist. Together we have decades of experience and training in helping people expand their conflict competencies.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
70 What kind of listener are you?
You already have conflict competencies like good listening. But do you use your best listening skill in the heat of conflict? Here are three suggestions to help you bridge the gap between knowing how to listen, and remembering to use your listening skills.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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