Conflict Owner's Manual
Expert tips to help you use the conflict competencies you already have, so you can do conflict better.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
54 What's on your conflict mental map?
Everyone has a mental map of what conflict does or should look like, how it unfolds, and your ideal ending. Not everything on your conflict mental map is conflict competent. What may be on your conflict mental map as one of your strategies may not optimally belong there. Deborah discusses 'deflection' as one strategy that you might want to delete from your conflict mental map.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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