Conflict Owner's Manual
Indispensable conflict competence tips, in shorter than fifteen minute episodes, so you can do conflict better.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
49 What to do with conflicts stuck in past experiences, present anxieties, or future fears
The words people use can provide insights into what keeps a conflict going. It's a conflict competency to notice the past, present or future tense of words, including your own. Listen to people's word spacers, such as 'er' and 'um' and what words they emphasize or repeat. Even silence or pauses between words can be significant, such as Tyson's 7 second pause while he considers his words. Listening to the actual words, and how they're spoken, raises curiosity about whether something in their past, or context about their present, or concern about their future contributes to the reason(s) the conflict is sticking around.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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