Conflict Owner's Manual
Expert tips to help you use the conflict competencies you already have, so you can do conflict better.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
46 How to decide whether to engage in, ignore or avoid conflict
Your values and many other factors influence your decision to engage with conflict, how you engage, or if you won't engage. You have more choices than you know. In making your decisions, ask yourself, How Is This About Me (H.I.T.A.M.) and Why Am I Talking (W.A.I.T.).
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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