Conflict Owner's Manual
Expert tips to help you use the conflict competencies you already have, so you can do conflict better.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
45 How empathy mapping builds conflict competence
When you understand another person, conversations can flow. Perhaps you've heard the expression: 'meet people where they are' and wondered how to do that. We describe empathy mapping and conversation analysis, which are two conflict competent approaches to holistic understanding where people are so you can meet them there.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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