Conflict Owner's Manual
Expert tips to help you use the conflict competencies you already have, so you can do conflict better.
Our logo is a dandelion because conflict is like a weed you don't want in the garden. But since it's there, you want to know how to manage it, keep it from spreading, and feel good about how you dealt with it.
Conflict Owner's Manual
39 Why you might be reluctant to apologize
Is there a downside to apologizing? What if your apology isn't accepted? We discuss the conflict competence you gain when you take a chance to offer an apology.
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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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